From 01.10.2025
These conditions of sale (hereinafter the "Conditions of Sale") govern the relationship between SCV Domaine Skiable (hereinafter "SCV"), which operates the ski lifts in the Serre Chevalier ski area, and any consumer (hereinafter the "Customer") who :
- Purchases from SCV a transport ticket (hereinafter a "Transport Ticket") to use one or more ski lifts operated by SCV; or
- Books an activity (hereinafter an "Activity") marketed by SCV;
- Takes out insurance (hereinafter referred to as "Insurance") offered by SCV and attached to a Transport Pass.
By purchasing a Ticket or an Activity pass or by taking out Insurance, the Customer accepts the Terms and Conditions of Sale without reservation.
By way of exception, the ordering of a Ticket or an Insurance Policy via the https://www.ouik-serrechevalier.ski website is governed by the conditions of sale appearing on this website.
ARTICLE 1. INFORMAZIONI RELATIVE A UNO SCV
SCV is a société par actions simplifiée (simplified joint stock company) incorporated under French law with share capital of €15,012,460.40, registered in the Gap Trade and Companies Register under number 348 799 529, and with the following intra-community VAT number: FR 41 348 799 529.
Its contact details are as follows
- Registered office address: 603 rue du Centre, Le Serre d’Aigle, Chantemerle, 05330 Saint-Chaffrey, France ;
- Tél.: +33 (0)4 92 25 55 00 ;
- Email: info@serrechevalier-pass.com.
SCV is insured by Allianz IARD (1 cours Michelet, CS 30051, 92076 Paris La Défense Cedex, France).
It is registered as an insurance intermediary under the Orias number 20000112.
ARTICLE 2. TICKETS, ACTIVITIES AND INSURANCE
The list of Tickets, Activities and Insurances, their characteristics and the conditions for benefiting from them are presented at SCV points of sale (hereinafter the "Points of Sale"), near or on the automatic ticket machines operated by SCV (hereinafter the "Automatic Ticket Machines"), on the website https://www.serrechevalier-pass.com (hereinafter the "Website") and on the "Serre Chevalier" application (hereinafter the "Application"). The characteristics of the Insurances can also be consulted on the website https://serre-chevalier.monassuranceski.com.
Tickets, Activities and Insurance are only valid for all or part of the ski lift season for which they were ordered.
Unless otherwise stated, Tickets valid for more than one day are valid for consecutive days. Tickets valid for a specific number of journeys by ski lift are valid for consecutive or non-consecutive days.
The "Enjoy" option (only available in winter), which allows the holder of a Transport Pass to benefit from priority access to certain ski lifts, can be combined with Transport Passes valid for one day or several days to access the ski lifts in the Serre Chevalier area, for an additional fee. This option can also be combined with "Ski'llimité" transport passes valid for people under 6 or aged 75 or over, for an additional charge. This option is included in the price of the "Pass Saison Addict".
Winter Activities can only be booked for a specific date and time. For summer activities, the Tyrolean traverse can only be booked for a specific date and time. No booking is necessary for the "kart" activity.
In order to take part in an Activity, it is necessary to have a valid Ticket. The Customer must therefore ensure that the person registered for an Activity has such a Ticket and, if necessary, purchase this Ticket. The equipment provided as part of the Activities cannot be hired separately from the Activities.
Insurance can only be taken out when a Ticket is ordered. No Insurance may be taken out after the purchase of a Ticket, when booking an Activity or during an Activity.
ARTICLE 3. PLACES OF SALE
Tickets can be purchased at Points of Sale and, for a selection of Tickets only, on the Website, on the Application and on Automatic Ticket Machines. Free Tickets for people aged 75 or over, free Tickets for people with reduced mobility, and "Mountain Bike Season Pass" Tickets can only be obtained at Points of Sale. Free Tickets for persons under the age of 6 can only be obtained at Sales Points and on the Website in winter, and at Sales Points in summer.
The "Enjoy" option can only be taken out at Points of Sale and on the Website. As an exception, this option can only be subscribed to at Points of Sale if it is subscribed to after the purchase of the Ticket with which it is associated, or if it is associated with a Ticket valid for a person aged under 6 or 75 or over.
Tickets for Activities can be purchased at Points of Sale, on the Website, on the Application and on Automatic Ticket Machines.
As an exception, the Explor' Pass (offered only in summer), which gives access to the ski lifts operated by SCV and to several Activities, is not sold on the Application or on the Automats. SCV reserves the right to suspend the sale of Explor' Passes if the number of these tickets already sold for certain dates is likely to prevent their holder from taking part in the Activities for which access is included in these Explor' Passes.
Insurance policies can be taken out at Points of Sale, on the Website, on the Application and on Automatic Teller Machines.
Certain offers may be presented exclusively at Points of Sale, on the Website, on the Application or on Automats.
Certain Transport Tickets or Activity Tickets may only be sold for part of the season.
ARTICLE 4. ORDER
The Customer may not purchase more than eight Tickets per order from an Automat.
For the winter season, the Customer may finalise the order of a Ticket on the Web Site no later than the day on which the Ticket becomes valid. However, if they choose to receive the smart card on which the Travel Pass is encoded by post, the order must be confirmed and paid for in full at least seven clear days before the start of validity of the Travel Pass if it is sent to Metropolitan France or Corsica, and at least ten clear days before the start of validity of the Travel Pass in other cases. Failing this, the order cannot be finalised.
For the summer season, the Customer can finalise the order of a Ticket on an Automatic Ticket Machine or on the Application no later than the day on which the Ticket becomes valid.
An Activity may be booked up until the day on which it is due to start, subject to availability.
When placing an order on the Website or the Application, the Customer :
1. Selects the Transport Pass(es) and, if applicable, the "Enjoy" option, or the Activity Pass(es) he/she wishes to order, and, if applicable, Insurance;
2. Checks their order, modifies it if necessary and then confirms it;
3. Creates a personal account (if he/she does not already have one) and enters his/her login details to access his/her personal account, or, if ordering via the Website, chooses to order without creating a personal account and enters his/her e-mail address;
4. Provides the information required to personalise the Tickets and Activity Tickets;
5. Chooses how the Tickets and Activity Tickets will be issued;
6. Accepts the Conditions of Sale and the conditions of use of the Tickets and Activities;
7. Pays for their order.
If an order placed on the Web Site or the Application is not finalised within thirty minutes of the product offer being displayed, the selected products are automatically removed from the Customer's basket. However, the products continue to appear in the basket, even though they have been removed, as long as the page of the Website or the Application on which the Customer is located has not been refreshed. SCV therefore does not guarantee the availability or the price of the products appearing in the basket beyond the period mentioned above.
The sale is concluded subject to payment of the full price at the time the order is placed. In addition, if an offer of Transport Tickets or tickets for access to an Activity is valid until a specific date and time, the sale is concluded subject to payment being finalised no later than that date and time.
Once the order has been paid for, the Customer will receive an e-mail confirming the order.
ARTICLE 5. PHOTOGRAPHY
The Customer must provide a photograph of the user of the Ticket in the event of :
- The purchase of a travel pass valid every day of the winter or summer season;
- Provision of a Transport Pass for a person with reduced mobility;
- Provision of a free or "veteran" Travel Pass valid for three days or more during the winter season.
It must be a recent passport photograph, full-face, without tinted glasses or headgear.
ARTICLE 6. RATE
The price list for Transport Tickets, the "Enjoy" option and Activity Tickets is available at the Points of Sale, on or near the Automatic Ticket Machines, on the Website, on the Application and in the offices of the Serre Chevalier tourist offices.
Prices are given in euros and include all taxes. They may be modified during the season in the event of changes in these taxes.
In winter, SCV may only offer Discounted Tickets at Points of Sale, particularly in the event of unfavourable weather or snow conditions having a significant impact on the opening of ski lifts.
A price reduction cannot be combined with another price reduction.
If the Customer wishes to benefit from a reduced or free fare, he/she must present, when purchasing the Travel Pass or Activity pass at a Sales Point, an original document certifying that the Travel Pass user or the person registered for the Activity meets the conditions for benefiting from this reduced or free fare on the date on which the Travel Pass comes into force or at the start of the Activity. The user or registered person must be able to present this document at any time during the period of validity of the Travel Pass or during the Activity, whether the Travel Pass or Activity pass has been purchased at a Point of Sale, on the Website, on the Application or on the Automats. No printed or digital copies are permitted.
No price reduction or free travel is granted after the purchase of a Transport Pass or an Activity Pass.
Unless otherwise indicated, the price of the Activities includes the supply of the equipment needed to take part in these Activities.
ARTICLE 7. PAYMENT
7.1. Ideare
Payment for Tickets and Activity Tickets must be made in euros.
By way of exception, Customers may pay at Points of Sale and on the Website in a currency other than the euro by using the DCC (Dynamic Currency Conversion) service.
7.2. Payment methods
The means of payment accepted are :
- At Points of Sale: bank cards (Carte Bleue, Visa, Mastercard, American Express), cheques drawn on a bank account opened in France and made payable to SCV, cash within the legal limits, printed ANCV holiday vouchers and valid credit notes issued by SCV;
- On the Website: credit cards (Carte Bleue, Visa, Mastercard, American Express), Apple Pay and Google Pay, digital ANCV holiday vouchers (Connect holiday vouchers), and valid credit notes issued by SCV;
- On the Application: credit cards (Carte Bleue, Visa, Mastercard, American Express), Apple Pay and Google Pay;
- On the Automats: bank cards (Carte Bleue, Visa, Mastercard, American Express - this last type of card is not accepted on the Automat near the zip line), and valid credit notes issued by SCV.
In the case of payment by cheque, the Customer must present an original piece of identification in his/her name.
Change is not given on holiday vouchers.
It is only possible to split payment into several methods if the order is placed at a Point of Sale or on the Website.
SCV declines all responsibility in the event of temporary unavailability of a means of payment due to a technical problem.
7.3. Payment in instalments
All orders are payable in full as soon as they are placed.
However, in the case of an order for a Transport Pass or an Activity Pass valid for all or part of a winter season, the Customer may pay for the order using credit, in three instalments free of charge, if the following conditions are met:
- The order is for a Ticket valid every day of the winter season;
- The order is placed by the deadline indicated on the Website;
- The total value of the order is equal to or greater than €698.5 inc;
- The total value of the order is less than €5,000 inc;
- The Customer places their order via the Internet Site;
- They pay the full amount of their order using a bank card valid until the last payment date for their order and issued by a bank established in one of the following European Union countries: France, Spain, Belgium, Germany, Italy, Austria, Ireland, Luxembourg and the Netherlands;
- They have a mobile phone number from one of the above countries.
If the Customer chooses to pay in several instalments, a sum equal to one third of the price of the order will be debited from the bank card number given at the time the order is placed. The second deduction of one third of the price is made one month later from the same bank card. The balance will be debited one month after the second debit to the same bank card.
To benefit from payment in several instalments, the Customer must choose the corresponding option during the order process and accept Alma's general terms and conditions of service. Payment is made via the secure Alma platform.
The Customer must ensure that the bank card is valid until the last payment date, and that the amount of each planned direct debit is less than the ceiling authorised by their bank.
The Customer may waive the payment facility provided for in this article under the conditions set out in article 14. In this case, the order must be paid for in cash.
If an order is cancelled in accordance with the Terms and Conditions of Sale, the use of the payment facility provided for in this article shall be cancelled and the sums paid by the Customer shall be refunded.
Alma reserves the right to refuse the Customer the payment facility provided for in the present article. The order must then be paid for in cash.
ARTICLE 8. PROOF OF ORDER
An order receipt (hereinafter the "Order Receipt") is sent to the Customer by e-mail when a Travel Pass or an Activity pass is purchased. In the case of purchases on the Website or the Application, the Order Proof is the order confirmation email. In the case of purchases at a Point of Sale, the Customer may refuse to receive the Order Proof by e-mail. A printed Order Proof will then be issued.
The Customer is asked to keep this Order Proof for the entire period of validity of the corresponding Ticket or Activity. In particular, this Order Proof will be required in order to make a claim for compensation.
ARTICLE 9. ISSUE OF TICKETS AND ACTIVITY PASSES
Each Ticket is issued, at the Customer's choice, in the form of a smart card on which it is encoded or in dematerialised form. Each Activity Pass is issued in the form of a smart card.
9.1. Issued in the form of a smart card
If the Customer chooses to be issued with a smart card, this card will be provided free of charge when they purchase their Ticket or Activity pass.
If the Customer has purchased a Ticket or an Activity pass at a Point of Sale, the card on which the Ticket or Activity pass is encoded will be issued to the Customer immediately at the Point of Sale.
If the Customer has purchased a Ticket or an Activity pass on the Website or the Application, they may :
- Or collect the card on which the Transport Pass or Activity Pass is encoded from a Sales Point. To do this, they must bring proof of identity and their order number. This number appears in the order confirmation message;
- Or collect the card on which the Ticket or Activity pass is encoded from an Automat. To do this, the Customer must provide the e-mail address given when the order was placed, as well as the order number;
- Or collect a blank card from one of the collection points listed on the Website. The card can be collected up until the first day of validity of the Transport Pass or Activity Pass. The Customer must then log on to their personal account on the Website to encode the Transport Pass or Activity ticket on the card;
- Or ask for the card on which the Transport Pass or Activity Pass is encoded to be sent by post to the address given when the order was placed. Postage is free. However, this option cannot be chosen when ordering via the Application. Nor can it be chosen when purchasing a Transport Pass or an Activity Pass valid for all or part of a summer season.
If the Customer has purchased a Ticket or an Activity pass from an Automated Teller Machine, the card on which the Ticket or Activity pass is encoded is issued immediately by the Automated Teller Machine.
The Customer is invited to check, as soon as the Transport Pass or Activity Access Pass is issued, that it conforms to the order.
9.2. Delivery in paperless form
Customers can use their mobile phone to access the Ticket they have purchased.
This option can be chosen for all Transport Tickets. However, it cannot be chosen for Activity Tickets.
To obtain the electronic version of the Ticket, the Customer must download the Application onto their mobile phone and follow the procedure indicated in the conditions of use of the Application.
ARTICLE 10. RECHARGING TRAVEL AND ACTIVITY TICKETS
The smart card on which a Transport Pass or Activity Pass is encoded can be reloaded one or more times. A new Titre de Transport or Activity pass, whether or not associated with the "Enjoy" option, can therefore be encoded on this card. As an exception, if a Titre de Transport valid for all days of the winter or summer season or a Titre de Transport valid for a specific number of ski lift journeys is encoded on this card, only a new Activity pass may be encoded on this card. It must be encoded no later than thirty minutes before the start of the period of validity of this Ticket.
Tickets and Activity Tickets can be topped up at Points of Sale, on the Website, on the Application and on Automatic Ticket Machines.
If a new Ticket is registered on a card while the Ticket encoded on it is still valid, the second Ticket cannot be used, without the Customer being able to claim any compensation whatsoever. The Customer is therefore invited to wait until the end of validity of the first Ticket encoded on his/her card before registering a new Ticket on this card.
ARTICLE 11. MODIFYING AN ORDER
The Customer may modify an order free of charge if the following conditions are met:
- The modification relates exclusively to a change in the validity date of the Transport Pass or Activity Pass purchased, with the new validity date being a day of the same season as that for which the Transport Pass or Activity Pass was initially purchased;
- The modification has no impact on the price of the Transport Pass or Activity Pass purchased;
- The modification request is received by SCV no later than the first day of validity of the Transport Pass or Activity pass;
- The Transport Pass has not been used, even partially, or the person registered for the Activity has not taken part in the Activity, even partially, even after the request for modification has been sent.
The Customer must submit his request for modification :
- Or by e-mail to the following address: contact@serrechevalier-pass.com ;
- Or via the website https://www.ticketoski.fr/fr/serre-chevalier;
- Or at a Point of Sale;
- Or by post to the following address: SCV Domaine Skiable, Service Relation Client, 603 rue du Centre, place du Téléphérique, Le Serre d'Aigle, Chantemerle, 05330 Saint-Chaffrey, France.
The Customer must indicate in his request :
- The order reference number;
- Their first name and surname;
- The number of the smart card on which the Transport Pass or Activity Pass is encoded (unless they have not yet obtained this card).
As places for Activities are limited, changes to Activity tickets will only be processed subject to availability.
ARTICLE 12. CANCELLATION OF AN ORDER
The Customer may completely cancel an order placed on the Website from their account up until the day before the first day of validity of the Ticket or the day before the start of the Activity.
It may also request the total or partial cancellation of an order at any time if the Ticket has not been used, even partially, or the person registered for the Activity has not taken part in the Activity, even partially, even after the cancellation has been sent.
The Customer must make a cancellation request:
- Or by e-mail to the following address: contact@serrechevalier-pass.com ;
- Or via the website https://www.ticketoski.fr/fr/serre-chevalier;
- Or at a Point of Sale;
- Or by post to the following address: SCV Domaine Skiable, Service Relation Client, 603 rue du Centre, place du Téléphérique, Le Serre d'Aigle, Chantemerle, 05330 Saint-Chaffrey, France.
For the cancellation to be valid, the Customer must indicate in his message :
- The order reference number;
- Their first name and surname;
- The number of the smart card on which the Transport Pass or Activity Pass is encoded (unless they have not yet obtained this card).
The price corresponding to the Transport Pass, the "Enjoy" option that may have been subscribed, the access pass to the Activity or the cancelled Insurance will then be refunded to the Customer or will be the subject of a credit note in accordance with the rules and subject to the reservations set out below.
As an exception, if the cancelled Travel Fare or Activity Ticket is included in a "Family Pack" and if the cancellation results in the "Family Pack" losing its benefits (due to a reduction in the number of beneficiaries of this "Family Pack"), the sum refunded is equal to the price paid by the Customer for the cancelled Ticket or Activity pass, less the difference between the price of the other Tickets or Activity passes included in the "Family Pack" at the "Family Pack" fare and the price of these Tickets or Activity passes at the public fare.
If the cancelled Ticket or Activity pass has been paid for in full or in part by means of a credit issued by SCV, the fraction of the price paid by this means will not be reimbursed nor will a new credit be issued.
If the cancellation request is received by SCV no later than the day before the start of validity of the Transport Pass or Activity Pass, the amount paid by bank card will be credited to the account linked to this bank card. In the event of payment in cash, the amount paid by this means will be reimbursed in cash. In the event of payment by cheque, the sum paid by this means is reimbursed by bank transfer. As the refund is based on the price of the order in euros, any exchange rate variations between the date of the order and the date of the refund are at the Customer's expense. If all or part of the order has been paid for by ANCV holiday vouchers, a credit note will be issued for the fraction of the price paid by this means. This credit note is valid until 30 September following its issue.
If the cancellation request is received by SCV on or after the date on which the Transport Pass or Activity pass becomes valid, the amount due by SCV will be credited. This credit note is valid until 30 September following its issue.
ARTICLE 13. COMPENSATION
The Customer, the user of a Transport Pass or the person registered for an Activity may not benefit from any reimbursement or exchange of this Transport Pass, the "Enjoy" option that may have been subscribed or the access ticket for this Activity, nor any extension or postponement of their validity, even if the Transport Pass or the "Enjoy" option has not been used or has only been partially used, if the person has not taken part in the Activity, or if the price of the Transport Pass or the ticket for access to the Activity has fallen since the date of purchase, and even if the impossibility of using the Transport Pass or the ticket for access to the Activity is due to weather or snow conditions.
By way of exception, the Customer may obtain a refund or postponement of a Ticket, the "Enjoy" option that may have been taken out or a ticket for access to an Activity under the conditions set out in articles 11 and 12, and benefit from compensation in the cases detailed below.
No compensation will be paid to a Customer who has purchased a Ticket or an Activity pass from anyone other than SCV. In this case, the Customer must contact the person from whom he/she purchased the Ticket or Activity pass.
13.1 Interruption of ski lift operations for health reasons by decision of the public authorities
In the event of the closure for health reasons, by decision of the public authorities, of all the ski lifts operated by SCV for one or more whole days, the Customer may request a refund of the price of the Transport Pass purchased, of the "Enjoy" option taken out or of the pass for the Activity purchased from SCV (provided that the Activity requires access to the ski lifts).
The amount reimbursed is calculated on a pro rata basis according to the number of days of closure in application of the administrative decision during the period of validity of the Transport Pass or Activity Access Pass.
The price of any Insurance taken out by the Customer will not be refunded.
To obtain this compensation, the Customer must send a request to SCV at the address indicated in article 19. This request must be accompanied by the Order Proof and, if a Ticket has been purchased, a copy of this Ticket.
13.2. Interruption to the operation of ski lifts for any reason other than a decision by the public authorities taken for health reasons.
The Customer may obtain compensation if the following conditions are met:
- He/she has purchased from SCV a Titre de Transport other than a Titre de Transport valid for less than one day during a winter season, one day during a winter season, several non-consecutive days during a winter season, a specific number of journeys by ski lift during a winter season or every day during a winter season;
- During the period of validity of this Transport Pass, the operation of more than 75% of the ski lifts to which this Transport Pass gives access is interrupted throughout the day;
- This interruption is not due to an event of force majeure nor is it the application of the calendar and opening times of the ski lifts displayed in the Points of Sale or on the SCV Internet Site.
The compensation takes the form, at the Customer's choice :
- Or the benefit of a new Transport Pass, valid for the season during which the operation of the ski lifts was interrupted. This new Travel Pass is valid for a period equal to the number of days during which the operation of the ski lifts was interrupted during the period of validity of the initial Travel Pass. If the initial Ticket was associated with the "Enjoy" option, this option is also associated with the new Ticket;
- Or reimbursement of a sum equal to a fraction of the price of the Transport Pass, including the "Enjoy" option if this has been taken out and excluding Insurance. This sum is calculated pro rata to the number of days during which the ski lifts are interrupted during the period of validity of the Ticket in relation to the number of days of validity of the Ticket (e.g. a Customer who has purchased a Ticket valid for six days will be reimbursed a sum equal to 50% of the price of this Ticket if the ski lifts are interrupted for three days during the period of validity of this Ticket).
To obtain this compensation, the Customer must send a request to SCV using the contact details given in article 19. This request must be accompanied by the Proof of Order, a copy of the Ticket and a bank statement.
The Customer may not obtain compensation in application of this article in the event of the purchase of a Ticket valid for all or part of a summer season.
13.3. Cancellation of an Activity by SCV
If an Activity booked with SCV is cancelled by SCV, the Customer may obtain a postponement of the Activity or a refund of the Activity ticket. If the Customer has purchased a ticket allowing access to several Activities, the amount refunded is equal to the price of the cancelled Activity or Activities only.
To obtain the postponement of the Activity, the Customer must present the Order Proof at a Sales Point.
To obtain a refund for their reservation, the Customer must send a request to SCV using the contact details given in article 19. This request must be accompanied by the Order Proof.
ARTICLE 14. RIGHT OF WITHDRAWAL AND RIGHT OF RENUNCIATION
The Customer does not benefit from the right of withdrawal provided for in the French Consumer Code in the event of the purchase of a Ticket, the "Enjoy" option or a ticket for access to an Activity on the Website, the Application or an Automat.
If Insurance is taken out, the Customer benefits from :
- The right of renunciation provided for in article L. 112-2-1, II, of the French Insurance Code, for a period of fourteen days from the date on which the insurance was taken out, if it was taken out at a distance and for purposes that do not fall within the scope of the Customer's professional activity, if the duration of the insurance cover is at least one month and if the insurance contract has not been fully executed at the Customer's express request;
- The right of renunciation provided for in article L. 112-10 of the French Insurance Code, for a period of thirty days from the date the insurance was taken out, if the insurance was taken out for purposes that do not fall within the scope of the Customer's professional activity, and if the insurance contract has not been fully executed or if the Customer has not called in any guarantee.
The procedures for exercising these rights of renunciation and their consequences are detailed on the https://serre-chevalier.monassuranceski.com website.
The Customer has a period of fourteen calendar days from the date of the order to waive the payment facility provided for in article 7.3, by notifying his decision directly by e-mail to the following address: contact@serrechevalier-pass.com.
ARTICLE 15. RESPONSABILITY
It is the Customer's responsibility to choose the Ticket, Activity or Insurance best suited to his/her needs and constraints. SCV may not be held liable if the chosen Ticket, Activity or Insurance is unsuited to the needs and constraints of the Customer, the user of the Ticket, the person registered for the Activity or the beneficiary of the Insurance.
SCV declines all liability in the event that the Customer is unable to complete an order on the Website, the Application or an Automated Teller Machine before a given deadline, due for example to the inaccessibility or malfunctioning of the Website, the Application or the Automated Teller Machine, the inaccessibility or malfunctioning of the payment system, or the failure of the Customer's bank to authorise payment.
ARTICLE 16. PERSONAL DATA
Compagnie des Alpes (RCS Paris 349 577 908) and SCV, a subsidiary of this company, are jointly responsible for processing personal data in connection with the sale of Transport Tickets and Activity Tickets. This processing is described in the personal data protection policy available on the Website and at the Points of Sale.
The person whose data is processed has a right of access to the data concerning him or her, a right to rectify and delete such data, a right to limit the processing thereof and a right to object to such processing. They may exercise these rights by contacting SCV using the contact details given in Article 19.
ARTICLE 17. COMMUNICATION OF TERMS OF SALE AND ORDER DETAILS
The Customer may obtain a copy of the Terms and Conditions of Sale.
In addition, if he/she has placed an order electronically, he/she may have access to the details of this order, as well as the Conditions of Sale applicable on the date of this order, for 5 years following this order if the amount is less than €120 inclusive of tax, and 10 years if the amount is equal to or greater than €120 inclusive of tax.
To do this, the Customer must send a request to SCV using the contact details given in article 19.
ARTICLE 18. ORDER TRACKING
When purchasing a Ticket on the Website or the Application, Customers can obtain information about their order:
- Or by post to the following address SCV Domaine Skiable, Service billetterie internet, 603 rue du Centre, Le Serre d'Aigle, Chantemerle, 05330 Saint-Chaffrey, France;
- Or by telephone on +33 (0)4 92 25 55 00 ;
- Or by e-mail to the following address: contact@serrechevalier-pass.com.
ARTICLE 19. REQUESTS AND COMPLAINTS
Customers may submit any request or complaint concerning the processing of their personal data:
- Or by post to the following address: SCV Domaine Skiable, Protection des données personnelles, 603 rue du Centre, Le Serre d'Aigle, Chantemerle, 05330 Saint-Chaffrey, France;
- Or by e-mail to the following address: scv.dpo@compagniedesalpes.fr.
The Customer may make any other request or complaint:
- Or by post to the following address: SCV Domaine Skiable, 603 rue du Centre, Le Serre d'Aigle, Chantemerle, 05330 Saint-Chaffrey, France;
- Or via the website https://www.ticketoski.fr/fr/serre-chevalier;
- Or by e-mail to the following address: contact@serrechevalier-pass.com.
If the complaint relates to the non-conformity of a Transport Ticket or a ticket for access to an Activity issued by SCV with the Customer's order, it must be made to SCV before the first use of this ticket. If the complaint has another purpose, it must reach SCV within two months of the occurrence of the event giving rise to the complaint.
If the Customer wishes to make use of the Insurance he has taken out, he must contact Marsh. SCV is not authorised to process the request.
ARTICLE 20. RULES FOR SETTLING DISPUTES
In the event of a dispute between the Customer and SCV relating to the validity, interpretation or performance of the Terms and Conditions of Sale, the Customer may have free recourse to a conventional mediation procedure or any other alternative dispute resolution method.
It may have recourse to a mediation procedure:
- To the AFEPAME Consumer Ombudsman, in accordance with the procedures set out on the website https://mediateur-consommation-afepame.fr, in the event of a dispute concerning payment in instalments;
- For other matters, with the Tourism and Travel Ombudsman (MTV - Médiation Tourisme Voyage, Service dépôt des saisines, CS 30958, 75383 Paris cedex 08, France - Tel: +33 (0)1 42 67 96 68 - Email: info@mtv.travel) in accordance with the procedures set out on the website https://www.mtv.travel and within a maximum period of one year from the date of the written complaint submitted to SCV.
In the absence of an amicable settlement, the Customer may refer the matter either to one of the courts with territorial jurisdiction under the French Code of Civil Procedure, or to the court for the place where the Customer resided when the contract was concluded or when the harmful event occurred.
ARTICLE 21. ENTRY INTO FORCE OF THE CONDITIONS OF SALE
The Terms and Conditions come into force on 1 October 2025.
ARTICLE 22. MODIFICATION OF CONDITIONS OF SALE
SCV reserves the right to modify the Terms and Conditions of Sale at any time.
ARTICLE 23. TRANSLATION OF CONDITIONS OF SALE
In the event of any contradiction between the Terms and Conditions of Sale in French and the Terms and Conditions of Sale in another language, the Terms and Conditions of Sale in French shall prevail.
ARTICLE 24. APPLICABLE LAW
The Terms and Conditions of Sale are governed by French law.
Previous versions:
General Terms and Conditions of Sale in force from 05.02.2025 to 21.04.2025 : DJ.24.375 - SCV - Conditions de vente - Hiver - v6 - FR
General Terms and Conditions of Sale in force from 11.12.2024 to 04.02.2025 : DJ.24.375 - SCV - Conditions de vente - Hiver - v5
General Terms and Conditions of Sale in force from 01.10.2024 to 10.12.2024 : DJ.24.375_-_SCV_-_Conditions_de_vente_-_Hiver_-_v4.pdf