DJ.25.183 TERMS OF SALE - SUMMER

These Terms of Sale (hereinafter referred to as the “Terms”) govern the relationship between the company SCV Domaine Skiable (hereinafter “SCV”), operator of the ski lifts in the Serre Chevalier ski area, and any consumer (hereinafter the “Customer”) who:

- Purchases from SCV a transport ticket (hereinafter a “Transport Ticket”) allowing the use of one or more ski lifts operated by SCV during the summer season; or
- Books an activity (hereinafter an “Activity”) sold by SCV and scheduled to take place during the summer season.

By purchasing a Transport Ticket or an access pass for an Activity, the Customer fully and unconditionally accepts these Terms.

ARTICLE 1. INFORMATION ABOUT SCV

SCV is a French simplified joint-stock company (société par actions simplifiée) with a share capital of €15,012,460.40, registered with the Trade and Companies Register of Gap under number 348 799 529, and with the intra-community VAT number: FR 41 348 799 529.

Its contact details are as follows:

- Registered office address: 603 rue du Centre, Le Serre d’Aigle, Chantemerle, 05330 Saint-Chaffrey, France.
- Tel.: +33 (0)4 92 25 55 00.
- Email: info@serrechevalier-pass.com.

SCV is insured by Allianz IARD (1 cours Michelet, CS 30051, 92076 Paris La Défense Cedex, France).
It is registered as an insurance intermediary representative under Orias number 20000112.

ARTICLE 2. TRANSPORT TICKETS AND ACTIVITIES

The list of Transport Tickets and Activities, their characteristics, and the conditions of eligibility are available at SCV sales outlets (hereinafter the “Sales Outlets”), near or on vending machines operated by SCV (hereinafter the “Vending Machines”), on the website (https://www.serrechevalier-pass.com/) (hereinafter the “Website”), and on the “Serre Chevalier” mobile application (hereinafter the “Application”).

Transport Tickets and access tickets for Activities are valid only for all or part of the summer season for which they were purchased.

Unless otherwise stated, Transport Tickets valid for more than one day are valid on consecutive days.

The “zipline” Activity can only be booked for a specific date and time. No reservation is required for the “kart” Activity.

To participate in an Activity, a valid Transport Ticket is required. The Customer must therefore ensure that the person registered for an Activity holds such a valid Transport Ticket and, if necessary, purchase one. The equipment provided as part of the Activities cannot be rented separately from the Activities.
ARTICLE 3. POINTS OF SALE

Transport Tickets can be purchased at the Sales Outlets and, for a selected range of Transport Tickets only, on the Website, on the Application, and at the Vending Machines. For example, “VTT Season Pass” Transport Tickets can only be purchased at the Sales Outlets. Similarly, free Transport Tickets are only available at the Sales Outlets.

Access tickets for Activities can be purchased at the Sales Outlets, on the Website, on the Application, and at the Vending Machines. As an exception, the “Pass Explor’”, which grants access to ski lifts operated by SCV as well as several Activities, is not sold on the Application or at the Vending Machines.

Certain offers may be available exclusively at the Sales Outlets, on the Website, on the Application, or at the Vending Machines.

SCV reserves the right to suspend sales of the “Pass Explor’” if the number of passes already sold for certain dates may prevent their holders from participating in the Activities included with the Pass.

ARTICLE 4. ORDERING

The Customer may not purchase more than eight Transport Tickets per order at a Vending Machine.

The Customer may finalize the purchase of a Transport Ticket on the Website, at a Vending Machine, or via the Application no later than the start date of validity of the Transport Ticket.

An activity can be booked up until the day it is scheduled to take place, subject to availability.

When placing an order on the Website or the Application, the Customer:

1. Selects the Transport Ticket(s) and/or Activity access ticket(s) they wish to order.
2. Reviews the order, modifies it, if necessary, then confirms it.
3. Creates a personal account (if not already done) and logs in, or, when ordering via the Website, may opt to order without creating an account and simply enter an email address.
4. Provides the necessary information to personalize the Transport Tickets and Activity access tickets.
5. Chooses the delivery method for the Transport Tickets and Activity access tickets.
6. Accepts the Terms of Sale and the conditions of use for the Transport Tickets and Activities.
7. Pays for the order.

If an order placed on the Website or the Application is not finalized within thirty minutes of the display of the product offer, the selected products are automatically removed from the Customer’s cart. However, these products may still appear in the cart until the Website or Application page is refreshed. Therefore, SCV does not guarantee the availability or price of the items displayed in the cart after the above-mentioned period.

The sale is only finalized once full payment has been received at the time of ordering. Furthermore, if an offer for Transport Tickets or Activity access tickets is valid until a specific date and time, the sale will only be finalized if payment is completed by that deadline.

Once the order is paid for, the Customer will receive a confirmation email.

ARTICLE 5. PHOTOGRAPH

In the case of purchasing a Transport Ticket valid for every day of the summer season, the Customer must provide a photograph of the Transport Ticket user. This must be a recent ID-style photo, taken from the front, without tinted glasses or any head covering.

ARTICLE 6. PRICING

The prices of Transport Tickets and Activity access tickets are available at the Sales Outlets, on or near the Vending Machines, on the Website, on the Application, as well as at the Serre Chevalier tourist offices.

Prices are stated in euros, inclusive of all taxes. They may be modified during the season in the event of changes in tax rates.

A price reduction cannot be combined with any other discount.

If the Customer wishes to benefit from a reduced rate or free access, they must present, at the time of purchase in a Sales Outlet, an original document proving that the user of the Transport Ticket or the person registered for the Activity meets the eligibility conditions for the reduced rate or free access on the effective date of the Transport Ticket or at the start of the Activity. The user or participant must be able to present this document at any time during the validity period of the Transport Ticket or during the Activity, regardless of whether the ticket was purchased at a Sales Outlet, on the Website, on the Application, or at a Vending Machine. Printed or digital copies are not accepted.

No price reduction or free access is granted after the purchase of a Transport Ticket or an Activity access ticket.

Unless otherwise specified, the price of the Activities includes the provision of the necessary equipment to participate. However, the Transport Ticket required to access the Activities is not included in the price of the Activities.

ARTICLE 7. PAYMENT

7.1. Currency

Payment for Transport Tickets and Activity access tickets must be made in euros.

By exception, the Customer may pay in a currency other than the euro at the Sales Outlets and on the Website by using the DCC (Dynamic Currency Conversion) service.

7.2. Payment Methods

The accepted payment methods are:

- At the Sales Outlets: bank cards (Carte Bleue, Visa, Mastercard, American Express), checks drawn on a bank account opened in France and made payable to SCV, cash within the legal limits, printed ANCV holiday vouchers, and valid vouchers issued by SCV.
- On the Website: bank cards (Carte Bleue, Visa, Mastercard, American Express), Apple Pay and Google Pay, digital ANCV holiday vouchers (Chèques-Vacances Connect), and valid vouchers issued by SCV.
- On the Application: bank cards (Carte Bleue, Visa, Mastercard, American Express), Apple Pay and Google Pay.
- At the Vending Machines: bank cards (Carte Bleue, Visa, Mastercard, American Express – the latter is not accepted at the machine located near the zipline), and valid vouchers issued by SCV.

If paying by check, the Customer must present an original ID in their name.

Change is not given for payments made with holiday vouchers.

Splitting payment across multiple methods is only possible when ordering at a Sales Outlet or on the Website.

SCV accepts no liability in the event of temporary unavailability of a payment method due to a technical issue.

ARTICLE 8. ORDER CONFIRMATION RECEIPT

An order confirmation receipt (hereinafter the “Order Confirmation Receipt”) is sent to the Customer by email when purchasing a Transport Ticket or an Activity access ticket. In the case of a purchase made on the Website or via the Application, the Order Confirmation Receipt is the order confirmation email. For purchases made at a Sales Outlet, the Customer may choose not to receive the Order Confirmation Receipt by email; in that case, a printed receipt will be provided.

The Customer is advised to keep the Order Confirmation Receipt for the entire validity period of the corresponding Transport Ticket or Activity. This receipt will be required in particular to request any compensation.

ARTICLE 9. ISSUANCE OF TRANSPORT TICKETS AND ACTIVITY ACCESS TICKETS

Each Transport Ticket is issued, at the Customer’s choice, either in the form of a smart card on which it is encoded or in a dematerialized (digital) form. Each Activity access ticket is issued in the form of a smart card.

9.1. Issuance in the Form of a Smart Card

If the Customer chooses issuance in the form of a smart card, this card is provided free of charge at the time of purchase of the Transport Ticket or Activity access ticket.

If the Customer has purchased a Transport Ticket or an Activity access ticket at a Sales Outlet, the smart card on which the ticket is encoded is issued immediately at the Sales Outlet.

If the Customer has purchased a Transport Ticket or an Activity access ticket on the Website or via the Application, they may:

- Collect the card encoded with the Transport Ticket or Activity access ticket at a Sales Outlet. To do so, the Customer must present a valid ID and the order number, which is provided in the order confirmation email.
- Collect the card from a Vending Machine. In this case, the Customer must provide the email address used during the order, along with the order number.
- Collect a blank card from one of the pickup points listed on the Website. This option is only available for Transport Tickets and not for Activity access tickets. The card must be collected by the first day of validity of the Transport Ticket. The Customer must then log into their personal account on the Website to encode the Transport Ticket onto the card.
- Request postal delivery of the card encoded with the Transport Ticket or Activity access ticket to the address provided when placing the order. Shipping is free of charge. However, this option is not available for orders placed via the Application.

If the Customer has purchased a Transport Ticket or an Activity access ticket from a Vending Machine, the card on which the ticket is encoded is issued immediately by that Vending Machine.

The Customer is advised to check, upon issuance of the Transport Ticket or Activity access ticket, that the ticket corresponds to their order.

9.2. Issuance in Dematerialized Form

The Customer may store the purchased Transport Ticket on their mobile phone.

This option is available for all Transport Tickets. However, it is not available for Activity access tickets.

To use the Transport Ticket in dematerialized form, the Customer must download the Application onto their mobile phone and follow the procedure outlined in the Application’s terms of use.

ARTICLE 10. RELOADING TRANSPORT TICKETS AND ACTIVITY ACCESS TICKETS

The smart card on which a Transport Ticket or an Activity access ticket is encoded can be reloaded one or more times. A new Transport Ticket or a new Activity access ticket can therefore be encoded onto the same card. As an exception, if a Transport Ticket valid for every day of the summer season is already encoded on the card, only a new Activity access ticket may be encoded on it.

Reloading can be done at Sales Outlets, on the Website, via the Application, and at Vending Machines.

If a new Transport Ticket is encoded on a card while a previously encoded Transport Ticket is still valid, the second Transport Ticket cannot be used, and the Customer will not be entitled to any compensation. Therefore, the Customer is advised to wait until the end of the validity period of the first Transport Ticket before encoding a new one on the card.

ARTICLE 11. ORDER MODIFICATION

The Customer may request a modification to their order free of charge if all the following conditions are met:

- The modification concerns only a change in the validity date of the purchased Transport Ticket or Activity access ticket, with the new validity date falling within the same summer season as the originally purchased ticket.
- The modification does not affect the price of the purchased Transport Ticket or Activity access ticket.
- The modification request is received by SCV no later than the first day of validity of the Transport Ticket or Activity access ticket.
- The Transport Ticket has not been used, even partially, or the person registered for the Activity has not participated in the Activity, even partially, including after the modification request has been submitted.

The Customer may submit the modification request:

- By email to: contact@serrechevalier-pass.com
- Via the website: https://www.ticketoski.fr/fr/serre-chevalier
- At a Sales Outlet
- By postal mail to: SCV Domaine Skiable, Customer Relations Service, 603 rue du Centre, Place du Téléphérique, Le Serre d’Aigle, Chantemerle, 05330 Saint-Chaffrey, France

The Customer must include the following information in their request:

- The order reference number
- Their first and last name
- The number of the smart card on which the Transport Ticket or Activity access ticket is encoded (unless the card has not yet been issued)

As places for Activities are limited, any modification to an activity access ticket can only be processed subject to availability.

ARTICLE 12. ORDER CANCELLATION

The Customer may cancel an order placed on the Website from their account up until the day before the start date of the Transport Ticket’s validity or the day before the Activity begins.

The Customer may also request a full or partial cancellation of an order if the following conditions are met:

- The order was placed on the Website, at a Sales Outlet, via a Vending Machine, or on the Application.
- The Transport Ticket has not been used, even partially, or the person registered for the Activity has not participated in the Activity, even partially, including after the cancellation request has been submitted.
The Customer must submit the cancellation request:

- By email to: contact@serrechevalier-pass.com
- Via the website: https://www.ticketoski.fr/fr/serre-chevalier
- At a Sales Outlet
- By postal mail to: SCV Domaine Skiable, Customer Relations Service, 603 rue du Centre, Place du Téléphérique, Le Serre d’Aigle, Chantemerle, 05330 Saint-Chaffrey, France

To be valid, the cancellation request must include:

- The order reference number
- The Customer’s first and last name
- The number of the smart card on which the Transport Ticket or Activity access ticket is encoded (unless the card has not yet been issued)

The amount paid for the cancelled Transport Ticket or Activity access ticket will then be refunded to the Customer or converted into a credit note, in accordance with the rules and limitations set out below.

If the cancelled Transport Ticket or Activity access ticket was part of a “Family Pack” and the cancellation causes the loss of the Family Pack benefit (due to a reduced number of beneficiaries), the refunded amount will be equal to the amount paid by the Customer for the cancelled ticket, minus the difference between the price of the remaining tickets at the Family Pack rate and their price at the standard public rate.

If the Transport Ticket or Activity access ticket was paid for in full or in part using a voucher issued by SCV, the portion of the price paid with the voucher will not be refunded or reissued.

If the cancellation request reaches SCV no later than the day before the validity start date of the Transport Ticket or the Activity, the amount paid by credit card will be refunded to the account linked to that card. Payments made in cash will be refunded in cash. Payments made by check will be refunded via bank transfer. Refunds are based on the euro price of the order, and any exchange rate differences between the order date and the refund date are the responsibility of the Customer. If the order was paid in full or in part using ANCV holiday vouchers, the portion paid using that method will be converted into a credit note, valid until September 30 following its issuance.

If the cancellation request is received by SCV on or after the start date of the Transport Ticket or Activity, any refundable amount will be issued as a credit note, valid until September 30 following its issuance.

ARTICLE 13. COMPENSATION

The Customer, the user of a Transport Ticket, or the person registered for an Activity is not entitled to any refund, exchange, extension, or deferral of the validity of the Transport Ticket or Activity access ticket—even if the Transport Ticket has not been used or has only been partially used, if the person did not participate in the Activity, if the price of the Transport Ticket or Activity access ticket has decreased since the date of purchase, or even if the inability to use the Transport Ticket or access the Activity results from weather or snow conditions.

By exception, the Customer may obtain a refund or deferral of a Transport Ticket or Activity access ticket under the conditions set out in Articles 11 and 12 and may be entitled to compensation in the specific cases detailed below.

No compensation will be granted to a customer who purchased a Transport Ticket or Activity access ticket from anyone other than SCV. In such cases, the Customer must contact the party from whom the ticket was purchased.

13.1. Interruption of Lift Operations for Health Reasons by Government Order

In the event of a closure, for health reasons and by decision of the public authorities, of all ski lifts operated by SCV for one or more full days, the Customer may request a refund for the Transport Ticket or Activity access ticket purchased from SCV (provided that the Activity requires access to the lifts).
The refund amount is calculated on a pro rata basis, based on the number of days the lifts were closed under the administrative decision during the validity period of the Transport Ticket or Activity access ticket.

To obtain this compensation, the Customer must submit a request to SCV using the contact details provided in Article 19. This request must be accompanied by the Order Confirmation Receipt and, in the case of a Transport Ticket purchase, a copy of the Transport Ticket.

13.2. Cancellation of an Activity by SCV

If an Activity booked by the Customer through SCV is cancelled by SCV, the Customer may request either a rescheduling of the Activity or a refund for the corresponding Activity access ticket. If the Customer purchased a ticket granting access to multiple Activities, the refund will only apply to the price of the cancelled Activity or Activities.

To request a rescheduling of the Activity, the Customer must present the Order Confirmation Receipt at a Sales Outlet.

To request a refund, the Customer must send a request to SCV using the contact details provided in Article 19. This request must be accompanied by the Order Confirmation Receipt.

ARTICLE 14. RIGHT OF WITHDRAWAL

The Customer does not benefit from the right of withdrawal provided by the French Consumer Code when purchasing a Transport Ticket or an Activity access ticket on the Website, via the Application, or at a Vending Machine.

ARTICLE 15. LIABILITY

It is the Customer’s responsibility to choose the Transport Ticket or Activity access ticket that best suits their needs and constraints. SCV cannot be held liable for any mismatch between the selected Transport Ticket or Activity access ticket and the needs or constraints of the Customer, the ticket user, or the person registered for the Activity.

SCV declines all liability in the event that the Customer is unable to finalize an order on the Website, the Application, or at a Vending Machine before a given deadline, due, for example, to the inaccessibility or malfunction of the Website, the Application, or the Vending Machine, to issues with the payment system, or to a lack of payment authorization from the Customer’s bank.

ARTICLE 16. PERSONAL DATA

The company Compagnie des Alpes (RCS Paris 349 577 908) and SCV, a subsidiary of that company, act as joint data controllers for the processing of personal data in connection with the sale of Transport Tickets and Activity access tickets.

These data processing activities are described in the personal data protection policy available on the Website and at the Sales Outlets.

Individuals whose data is processed have the right to access their data, to request the correction or deletion of that data, to request the restriction of its processing, and to object to such processing. These rights can be exercised by contacting SCV using the contact details provided in Article 19.

ARTICLE 17. COMMUNICATION OF THE TERMS OF SALE AND ORDER DETAILS

The Customer may request a copy of the Terms of Sale.

Additionally, if the Customer placed an order electronically, they may request a copy of the order details as well as the version of the Terms of Sale applicable at the time of that order, for a period of 5 years following the order if its total amount was less than €120 (including tax), and for 10 years if the amount was €120 or more (including tax).

To do so, the Customer must send a request to SCV using the contact details provided in Article 19.

ARTICLE 18. ORDER TRACKING

If a Transport Ticket is purchased on the Website or via the Application, the Customer may obtain information about their order:

- By postal mail at the following address: SCV Domaine Skiable, Internet Ticketing Service, 603 rue du Centre, Le Serre d’Aigle, Chantemerle, 05330 Saint-Chaffrey, France.
- By phone at: +33 (0)4 92 25 55 00.
- By email at: contact@serrechevalier-pass.com.

ARTICLE 19. REQUESTS AND COMPLAINTS

The Customer may submit any request or complaint regarding the processing of their personal data:

- By postal mail to the following address: SCV Domaine Skiable, Personal Data Protection, 603 rue du Centre, Le Serre d’Aigle, Chantemerle, 05330 Saint-Chaffrey, France.
- By email to: scv.dpo@compagniedesalpes.fr

The Customer may submit any other request or complaint:

- By postal mail to the following address: SCV Domaine Skiable, 603 rue du Centre, Le Serre d’Aigle, Chantemerle, 05330 Saint-Chaffrey, France.
- Via the website: https://www.ticketoski.fr/fr/serre-chevalier.
- By email to: contact@serrechevalier-pass.com.

If the complaint concerns a Transport Ticket or an Activity access ticket issued by SCV that does not match the Customer’s order, it must be submitted before the first use of the ticket. For any other type of complaint, it must be received by SCV within two months of the event giving rise to the complaint.

ARTICLE 20. DISPUTE RESOLUTION

In the event of a dispute between the Customer and SCV concerning the validity, interpretation, or performance of the Terms of Sale, the Customer may, free of charge, use a conventional mediation procedure or any other alternative dispute resolution method.

The Customer may initiate mediation with the Tourism and Travel Mediator (MTV – Médiation Tourisme Voyage, Service dépôt des saisines, CS 30958, 75383 Paris cedex 08, France – Tel.: +33 (0)1 42 67 96 68 – Email: info@mtv.travel according to the procedures outlined on the website www.mtv.travel and within a maximum period of one year from the date of the written complaint submitted to SCV.

If no amicable resolution is reached, the Customer may bring the matter before either one of the territorially competent courts under the French Code of Civil Procedure or the court of the place where they resided at the time of the contract’s conclusion or the occurrence of the event giving rise to the dispute.

ARTICLE 21. ENTRY INTO FORCE OF THE TERMS OF SALE

The Terms of Sale come into effect on June 1, 2025.

ARTICLE 22. MODIFICATION OF THE TERMS OF SALE

SCV reserves the right to modify the Terms of Sale at any time.

ARTICLE 23. TRANSLATION OF THE TERMS OF SALE

In the event of any discrepancy between the French version of the Terms of Sale and a version in another language, the French version shall prevail.

ARTICLE 24. APPLICABLE LAW

The Terms of Sale are governed by French law.