How to charge a pass?
Pick up a previously used pass and locate it's number (xx-xxxx xxxx xxxx xxxx xxxx - x). A shorter version exists in the most recent packages: AUS-xxxx-x
You can also flash the QR code next to the number (mobile version only).
Can I have my packages delivered to my home?
We offer free delivery of your packages to the address you specify. A minimum delivery time is required (7 days for France and 10 days for other countries). The other alternative is to collect your order from an automatic delivery machine.
I ordered my pass online but I haven't received it by post?
A duplicate will be sent to you on presentation of your proof of purchase in Sales Desk.
Where can I collect my order from a vending machine?
When you placed your order, you chose to collect it from the station. You can collect your ski passes from our ticket machines or from an Info-Point using your order number and email address. You can find our machines in:
in Briançon, Hall de la télécabine Prorel
in Chantemerle, Place du Téléphérique
in Villeneuve, Fréjus, Pontillas and Aravet gondolas & Prélong shopping centre
in Monêtier, Pré-Chabert stopover
I'm not sure my order worked. What can I do?
You can check your order history in "My account". The tab "My orders" allows you to visualise your previous and current orders.
I put in the wrong date for my pass. What can i do?
You can cancel your order in "My account", in the tab "My Orders". Cancellation is possible til the day before the 1st day of validity of your pass. You'll get an automatic refund et will be able to place a new order.
I haven't received my order confirmation email.
Make sure it's not in your junk mail.
You can also check the status of your order in "My account"- "My orders".
How can I get a receipt?
You can generate a receipt from "My Account" - "My orders".
You can then either print the document or save it as a PDF.
