Frequently asked summer questions

How do I enter my Pass when purchasing online on serrechevalier-pass.com?

Where to buy / collect my Serre Chevalier Pass? You can buy a pass online at serrechevalier-pass.com, on the Serre Chevalier mobile app, or at our Info Sales Points, open every day without interruption at each site during the summer season. All schedules are on this page.

How to enter my Pass when recharging online at serrechevalier-pass.com? Use the 23 digits on the pass, respecting the following format: 01-xxxxxxxxxxxxxxxxxxxx-x If the number is refused, it means the pass is no longer activated. In this case, indicate that you do not have a pass and you will receive a new one.

I lost my pass, what should I do? In case of loss of your pass, go to the Info Sales Point with your email address or proof of purchase (order confirmation email or receipt).

How to use my pass in the resort? Carry your pass in your left pocket. It is mandatory and non-transferable to access the domain. Your pass can be checked at any time, at the departure of the lifts and throughout the domain. For any reduced rate, do not forget your proof, they may be requested.

Can I access the domain without a valid pass? The pass is mandatory to access the Serre Chevalier domain via the lifts, including for children under 6 years old, mainly for insurance reasons.

I need an invoice You can obtain an invoice simply by logging in to your account. Go back to the order line and click on "download your receipt".

Sign-up

You have the possibility of signing-up with your socials (Google or Facebook) or your email address. Fill in all the required fields and clic "Create an account" .

I forgot my password

If you have forgotten your password, clic on "Forgot your password?". An e-mail will be automatically sent with a link to reset it.

How to update my personal information?

Connect to your account and select "My Account" and "My personnal informations". There you can edit your infos (birthdate and email address excluded).

To change your password select "My account" and "My password".

Dont forget to save your changes!

My participants :

Only "personalised" participants (season passes) are registered on the account. Participants created when ordering non-identified passes are not registered. Participants cannot be deleted.

I need an invoice

I need an invoice You can obtain an invoice simply by logging in to your account. Go back to the order line and click on "download your receipt".

What methods of payment are available?

You can pay by bank card and American Express card. Payment by ANCV Connect card is available online exclusively.

I'm having trouble paying. What should I do?

When you are in the payment module and you are unable to pay by credit card (e.g. your credit card has been refused), we advise you to contact your bank so that they can give you the reasons for the blockage. The 3DSecure code is an additional means of securing your payment: you will receive a code from your bank via SMS that you will need to enter on the payment module in order to confirm your purchase. If your problem is not due to 3D Secure, don't hesitate to contact us.

You can pay for your purchases using ANCV holiday vouchers (France):

Section 1 gives you unlimited access to the following lifts:
- Section 1 of the Prorel gondola in Briançon
- Section 1 of the Ratier gondola in Chantemerle
- The Casse du Boeuf chairlift in Villeneuve
- The Bachas chairlift in Monêtier

Section 2 gives you unlimited access to the following lifts:
- Section 1 & 2 of the Prorel gondola in Briançon
- Section 1 of the Ratier gondola in Chantemerle
- The Serre Chevalier cable car in Chantemerle
- Grand Serre and Combes chairlifts in Chantemerle
- The Casse du Boeuf chairlift in Villeneuve
- The Bachas chairlift in Monêtier

Find all the information and opening times for the estate HERE.

Notre Dame des Neiges ("Our Lady of the Snow") - Briançon

This mountainside chapel, ideally located, offers dramatic views of Briançon, the Durance valley and the surrounding peaks of the Briançon area, the Queyras and the Ecrins National Park.
> Arrival at the Prorel cable car (section 2) - Round trip - Distance: 1,4 km - Duration: 40 mn*

Le sentier des Lutins ("The Elves Trail") - Chantemerle

Take the family on the Lutins trail and explore some aspects of the mountain environment! This easy trail is both fun and educational with information boards all the way along.
> Arrival at the Ratier gondola - Round trip / - Distance : 1.8 km - Duration 1h30*

La Crête des Lauzières ("The ridge of Lauzières") - Monêtier

Enjoy the view over the village of Monêtier and the whole Serre Chevalier valley. Admire the dazzling panoramas on emblematic summits of the Ecrins National Park and majestic glaciers. You touch the fascinating world of high mountain.
Information boards along the path give you some explanations about the landscapes you pass through.
> Arrival at the Bachas chairlift - Round trip - Distance : 2.2 km - Duration 1h30*

*Duration and distance given as an indication.

A discount is applied under the following conditions on activities*, pedestrian passes and the Explor' Pass:

*Mountain Kart, Downhill Scooter, Giant Zipline, Guided Adventure on Electric Scooter

The MTB pass includes access to the lifts and the bike park.
It doesn't include bike rental or protective gear (helmet, knee pads, elbow pads, etc.).

You can choose to use your 1/2 Day MTB Pass:

You also have pedestrian access to the Serre Chevalier domain with the same pass.

The MTB Season Pass entitles you to Galaxie exchanges, i.e. 2 free days in each of the following areas from 5/07 to 31/08/2025*:

To take advantage of this benefit, please go to one of our Points of Sale with your season pass to collect your vouchers.

Please note that the addict winter 2024/25 season pass does not entitle you to Grande Galaxie VTT benefits.

Pour bénéficier de leurs journées offertes l'été sur la station de Serre Chevalier, les clients des stations partenaires doivent se présenter en Point Info Vente.

*sous réserve de modifications

You can choose to use your 1/2 Day MTB Pass:

The Explor' Pass

1 Pass, 6 days of activities!

This single card promises 6 days of thrilling activities, breathtaking panoramas and unforgettable memories - a maximum experience at a minimum price. Find out more.

Discover the many benefits of the Serre Chevalier mobile application here.

What methods of payment are available?

You can pay by bank card and American Express card. Payment by ANCV Connect card is available online exclusively.

Is it possible to pay for my passes in instalments?

Payment in 3 free instalments is available for Saison Addict and Ski'illimité passes only until 14/12/2025: 1/3 of the total order amount at the time of purchase, 1/3 the following month and 1/3 the following month. If your credit card expires in the meantime, subsequent instalments will be debited at the same time as the first.

I'm having trouble paying. What should I do?

When you are in the payment module and you are unable to pay by credit card (e.g. your credit card has been refused), we advise you to contact your bank so that they can give you the reasons for the blockage. The 3DSecure code is an additional means of securing your payment: you will receive a code from your bank via SMS that you will need to enter on the payment module in order to confirm your purchase. If your problem is not due to 3D Secure, don't hesitate to contact us.

Summer prices :

Passes for kids younger than 6 are free online and available in a Pass Office.

To request a group rate for 20 people or more, please send an email to our sales department at: scv.groupes@compagniedesalpes.fr

To request a rate for groups of 20 people or more, please send an email to the sales department at the following address: scv.groupes@compagniedesalpes.fr

Serre Chevalier ski passes are strictly individual: they cannot be lent, exchanged or shared.

Disability rate equal to or greater than 80%

Available only at Info Sales Points. 4 lifts accessible to people with disabilities* Wheelchair access at:

All-terrain wheelchair access at:

*subject to modifications / Sales Office only

This summer, meet the shepherds who manage their herds of cows and sheep on the Serre Chevalier estate.

They'll tell you all about life on the mountain pastures, their herds and the best ways to deal with guard dogs.

Chantemerle

Villeneuve

Briançon

Monêtier

Find out more

*subject to change and opening dates

In your backpack: don’t forget to pack sunglasses, a water bottle, sunscreen, a warm or waterproof layer, and possibly hiking poles.

Stroller access: only certain lifts are suitable. This is the case for the Prorel gondola (Briançon), the Ratier gondola and the Serre Chevalier cable car (Chantemerle). For infants, bring a bottle to help with swallowing during the ascent and keep a close eye on their reactions. When in doubt, don’t hesitate to ask your doctor for advice.

Pets: our four-legged friends are welcome, provided they are on a leash. If you're taking a chairlift, only small pets are allowed, and they must be carried in an appropriate bag. Feel free to ask lift staff for assistance.

Dogs are welcome on the domain. They must be kept on a lead. If you wish to access the resort by chairlift, only small dogs are allowed, provided they are carried in a suitable bag. Large dogs are only allowed on the gondola lifts and the cable car. Our staff will be happy to advise you.

Are you planning your stay in Serre Chevalier and would like to know all the transport options available?

Visit this dedicated page: serre-chevalier.com

Flying a drone over the Serre Chevalier Area and any footpaths is strictly forbidden, even when empty, as they are considered to be ‘groups of people’ and therefore outside the scope of the open category.

Considered as a ‘gathering of people’ and therefore outside the scope of the open category.

Open category regulations

If this is not the case, you must fly in a specific category (professional remote pilot) with a declaration of flight made in advance to the prefecture.

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Or by phone at +33.(0)4.92.25.55.00

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