Frequently asked questions

The Serre Chevalier Pass (6 days or more) allows you to ski across the entire Serre Chevalier ski area (Briançon, Chantemerle, Villeneuve and Monêtier) and benefit from the following advantages:

* subject to changes and snow conditions

I have a Season Pass Addict including a Grande Galaxie. How can I use it?

Online purchase: go to the partner resort’s ticket office with your Serre Chevalier pass and the Galaxie vouchers received by mail.
Purchase at a Sales Info Point: go to the partner resort’s ticket office with your Season Pass Addict and the Grande Galaxie vouchers received by mail.

DATE DE VALIDITE DES ECHANGES GALAXIE : du 20/12/2025 jusqu'à la fermeture de l'une des deux stations concernées par l'échange.

✅Alpe d’Huez – 20/12/2025 > 19/04/2026 (with the exception of the period from 21 to 27 March 2026 – Tomorrowland Winter: in that case, the reciprocal agreements are suspended)
✅Les Deux Alpes – 20/12/2025 > 19/04/2026
✅Puy Saint Vincent – 20/12/2025 > 06/04/2026

Grande Galaxie vouchers are non-transferable. Montgenèvre and Sestrières resorts are not included in the Grand Galaxie agreements. Dates subject to change.

I have a 6-Day Pass or more, how can I use the Grande Galaxie?

Online purchase (except reload): go to the partner resort’s ticket office with your Serre Chevalier pass and the Galaxie exchange voucher received by mail.
Online reload or purchase via machine: collect the Galaxie exchange voucher at a Serre Chevalier Sales Info Point, then go to the partner resort’s ticket office with your Serre Chevalier pass and your Galaxie exchange voucher.
Purchase at a Sales Info Point: go to the partner resort’s ticket office with your Season Pass Addict and the Galaxie exchange voucher you received when purchasing.

NB: To ski in one of the following resorts on the first day of your pass, you must present your Galaxie exchange voucher at the partner resort’s ticket office.

✅Alpe d’Huez – 20/12/2025 > 19/04/2026 except from 21/03 to 27/03/2026 (Tomorrow Land Festival)
✅Les Deux Alpes – 20/12/2025 > 19/04/2026
✅Puy Saint Vincent – 20/12/2025 > 06/04/2026
✅Montgenèvre – 20/12/2025 > 18/04/2026
✅Sestrières – 20/12/2025 > 12/04/2026

The Grande Galaxie with “6 days and more” passes is only valid during the validity period of your Serre Chevalier pass. Dates subject to change.

The Family Pass is aimed at all families, whether traditional, mixed or consisting of close relatives sharing time together. Do you ski for at least 6 days and have at least 4 skiers?

- 1 or 2 adults aged 21 to 64 inclusive

- Kids aged 6 to 11 and/or Juniors aged 12 to 20.

Then you're eligible for the Family Pass! This also applies to the Giant Tyrolienne activity at altitude and benefit from the advantages of the Serre Chevalier Pass 6 days and +.

Serre Chevalier is made up of 4 sites: Briançon, Chantemerle, Villeneuve and Monêtier.

Two different 6-day passes are available:

In addition, the Serre Chevalier Pass for 6 days or more includes the following benefits:

*Subject to change without notice

Passes for the under-6s are free and available online or at Info-Points.

In winter, the Serre Chevalier Pass for people aged 75 and over is free: a 10-day non-consecutive Serre Chevalier pass, renewable, will be issued to you at the Info Sales Point on presentation of proof of identity. You can use it as you wish, on consecutive days or not, throughout the Serre Chevalier ski area.
Please note that if you purchase the &joy skip-the-line pass (49 €), a Serre Chevalier Season Pass will be issued to you at the Point Info Vente only.

For all requests for group rates for groups of 20 people or more, please send an email to our sales department at: scv.groupes@compagniedesalpes.fr

Sign-up

You have the possibility of signing-up with your socials (Google or Facebook) or your email address. Fill in all the required fields and clic "Create an account" .

I forgot my password

If you have forgotten your password, clic on "Forgot your password?". An e-mail will be automatically sent with a link to reset it.

How to update my personal information?

Connect to your account and select "My Account" and "My personnal informations". There you can edit your infos (birthdate and email address excluded).

To change your password select "My account" and "My password".

Dont forget to save your changes!

My participants :

Only "personalised" participants (season passes) are registered on the account. Participants created when ordering non-identified passes are not registered. Participants cannot be deleted.

I need an invoice

I need an invoice You can obtain an invoice simply by logging in to your account. Go back to the order line and click on "download your receipt".

What methods of payment are available?

You can pay by bank card and American Express card. Payment by ANCV Connect card is available online exclusively.

I'm having trouble paying. What should I do?

When you are in the payment module and you are unable to pay by credit card (e.g. your credit card has been refused), we advise you to contact your bank so that they can give you the reasons for the blockage. The 3DSecure code is an additional means of securing your payment: you will receive a code from your bank via SMS that you will need to enter on the payment module in order to confirm your purchase. If your problem is not due to 3D Secure, don't hesitate to contact us.

What methods of payment are available?

You can pay by bank card and American Express card. Payment by ANCV Connect card is available online exclusively.

I'm having trouble paying. What should I do?

When you are in the payment module and you are unable to pay by credit card (e.g. your credit card has been refused), we advise you to contact your bank so that they can give you the reasons for the blockage. The 3DSecure code is an additional means of securing your payment: you will receive a code from your bank via SMS that you will need to enter on the payment module in order to confirm your purchase. If your problem is not due to 3D Secure, don't hesitate to contact us.

You can pay for your purchases using ANCV holiday vouchers (France):

You can obtain an invoice by logging into your account.

Go back to the order line and click on "download your receipt".

Would you like to pay for your ski passes in cash?

To request a rate for groups of 20 people or more, please send an email to the sales department at the following address: scv.groupes@compagniedesalpes.fr

Serre Chevalier ski passes are strictly individual: they cannot be lent, exchanged or shared.

Make a note of the dates for the 2026/2027 season (1)

Opening

Fermeture

(1) subject to change and snow conditions

Flying a drone over the Serre Chevalier Area and any footpaths is strictly forbidden, even when empty, as they are considered to be ‘groups of people’ and therefore outside the scope of the open category.

Considered as a ‘gathering of people’ and therefore outside the scope of the open category.

Open category regulations

If this is not the case, you must fly in a specific category (professional remote pilot) with a declaration of flight made in advance to the prefecture.

Discover the many benefits of the Serre Chevalier mobile application here.

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Are you planning your stay in Serre Chevalier and would like to know all the transport options available?

Visit this dedicated page: serre-chevalier.com

Section 1 gives you unlimited access to the following lifts*:
- Section 1 of the Prorel gondola in Briançon
- Section 1 of the Ratier gondola in Chantemerle
- The Casse du Boeuf chairlift in Villeneuve
- The Bachas chairlift in Monêtier

Section 2 gives you unlimited access to the following lifts*:
- Section 1 & 2 of the Prorel gondola in Briançon
- Section 1 of the Ratier gondola in Chantemerle
- The Serre Chevalier cable car in Chantemerle
- Grand Serre and Combes chairlifts in Chantemerle
- The Casse du Boeuf chairlift in Villeneuve
- The Bachas chairlift in Monêtier

*subject to change

A discount is applied under the following conditions on activities*, pedestrian passes and the Explor' Pass:

*Mountain Kart, Downhill Scooter, Giant Zipline, Guided Adventure on Electric Scooter

The MTB pass includes access to the lifts and the bike park.
It doesn't include bike rental or protective gear (helmet, knee pads, elbow pads, etc.).

You can choose to use your 1/2 Day MTB Pass:

You also have pedestrian access to the Serre Chevalier domain with the same pass.

The MTB Season Pass entitles you to Galaxie exchanges, i.e. 2 free days in each of the following areas from 04/07 to 30/08/2026*:

To take advantage of this benefit, please go to one of our Points of Sale with your season pass to collect your vouchers.

Please note that the addict winter 2024/25 season pass does not entitle you to Grande Galaxie VTT benefits.

Pour bénéficier de leurs journées offertes l'été sur la station de Serre Chevalier, les clients des stations partenaires doivent se présenter en Point Info Vente.

*sous réserve de modifications

Before setting off on the big Adventure in the Bike Park, both young and old can get started on specially designed beginner trails!

• MTB DISCOVERY
Ratier Chantemerle gondola top Station – Casse du Bœuf Villeneuve chairlift top Station

Fun and educational areas with modules made out of wood, elevated turns and bumps.

• PUMP TRACK
Chantemerle et Monêtier

Deux Pump Track conçus pour tous les niveaux. Les tracés offrent une approche à la fois technique et fluide
avec des virages relevés et des bosses. Idéal pour le vélo, la trottinette ou le skate.

• ROLLING ZONE
Monêtier

Zone réservée aux pratiques alternatives du vélo : 1 piste de BMX, 1 zone DIRT avec 3 lignes (débutant, confirmé, expert), 2 pump tracks, 1 zone mini-trial.

The Explor' Pass

1 Pass, 6 days of activities!

This single card promises 6 days of thrilling activities, breathtaking panoramas and unforgettable memories - a maximum experience at a minimum price. Find out more.

Summer prices :

Passes for kids younger than 6 are free online and available in a Pass Office.

To request a group rate for 20 people or more, please send an email to our sales department at: scv.groupes@compagniedesalpes.fr

There are two options available:

1) Upon presentation of the Mobility Inclusion Card (CMI) – “Disability” mention (disability rate equal to or greater than 80%) or an equivalent card or document for foreign visitors

Pedestrian: free
Accompanying person (single rate):

Lifts section 1: 5,50 €
Lifts section 2: 10,80 €

MTB: free
Accompanying person:

• 1 Ascent – Section 2

Accompanying person aged 12 and over: 10,50 €
Accompanying person aged 6–11: 9 €

• 1/2 Day

Accompanying person aged 12 and over: 14 €
Accompanying person aged 6–11: 12 €

• Full Day

Accompanying person aged 12 and over: 12 €
Accompanying person aged 6–11: 10,30 €

• 2 Non‑consecutive Days

Accompanying person aged 12 and over: 24,30 €
Accompanying person aged 6–11: 20,50 €

• 3 Non‑consecutive Days

Accompanying person aged 12 and over: 36 €
Accompanying person aged 6–11: 30,50 €

• 4 Non‑consecutive Days

Accompanying person aged 12 and over: 48 €
Accompanying person aged 6–11: 40,80 €

• Grande Galaxie Season Pass

Accompanying person aged 12 and over: 135,30 €
Accompanying person aged 6–11: 115 €

2) Upon presentation of the Mobility Inclusion Card (CMI) – “Priority” or “Parking” mention (disability rate below 80%)*

Pedestrian (single rate)

MTB

• 1 Ascent – Section 2 :

• 1/2 Day:

• Full Day:

• 2 Non‑consecutive Days:

• 3 Non‑consecutive Days:

• 4 Non‑consecutive Days:

• Grande Galaxie Season Pass:

Available at Sales Desks only.

4 lifts accessible to visitors with disabilities*

Wheelchair access:

Briançon

Chantemerle

Off‑road wheelchair access:

Villeneuve

*Subject to change / available at Point Info Vente only

In your backpack: don’t forget to pack sunglasses, a water bottle, sunscreen, a warm or waterproof layer, and possibly hiking poles.

Stroller access: only certain lifts are suitable. This is the case for the Prorel gondola (Briançon), the Ratier gondola and the Serre Chevalier cable car (Chantemerle). For infants, bring a bottle to help with swallowing during the ascent and keep a close eye on their reactions. When in doubt, don’t hesitate to ask your doctor for advice.

Pets: our four-legged friends are welcome, provided they are on a leash. If you're taking a chairlift, only small pets are allowed, and they must be carried in an appropriate bag. Feel free to ask lift staff for assistance.

Chantemerle

Villeneuve

Briançon

Monêtier

Find the locations of restaurants in the Serre Chevalier area on our mountain biking and walking & activities maps.

Find out more

*Opening dates are subject to change

Dogs are welcome on the domain. They must be kept on a lead. If you wish to access the resort by chairlift, only small dogs are allowed, provided they are carried in a suitable bag. Large dogs are only allowed on the gondola lifts and the cable car. Our staff will be happy to advise you.

• Central Emergency Services: 04 92 25 55 65
To report an accident or request immediate assistance on the slopes.
• Emergency Management: 04 92 25 55 60
For further information regarding emergency operations or follow-up assistance.

Remember to save these numbers before taking the ski lifts ⛷️

We can be reached by e-mail:

Or by phone at +33.(0)4.92.25.55.00

Do you have a suggestion? Have a complaint? Go to our dedicated Ticketoski.platform.