Frequently asked questions

Sign-up

You have the possibility of signing-up with your socials (Google or Facebook) or your email address. Fill in all the required fields and clic "Create an account" .

I forgot my password

If you have forgotten your password, clic on "Forgot your password?". An e-mail will be automatically sent with a link to reset it.

How to update my personal information?

Connect to your account and select "My Account" and "My personnal informations". There you can edit your infos (birthdate and email address excluded).

To change your password select "My account" and "My password".

Dont forget to save your changes!

My participants :

Only "personalised" participants (season passes) are registered on the account. Participants created when ordering non-identified passes are not registered. Participants cannot be deleted.

I need an invoice

I need an invoice You can obtain an invoice simply by logging in to your account. Go back to the order line and click on "download your receipt".

What methods of payment are available?

You can pay by bank card and American Express card. Payment by ANCV Connect card is available online exclusively.

I'm having trouble paying. What should I do?

When you are in the payment module and you are unable to pay by credit card (e.g. your credit card has been refused), we advise you to contact your bank so that they can give you the reasons for the blockage. The 3DSecure code is an additional means of securing your payment: you will receive a code from your bank via SMS that you will need to enter on the payment module in order to confirm your purchase. If your problem is not due to 3D Secure, don't hesitate to contact us.

You can pay for your purchases using ANCV holiday vouchers (France):

You can obtain an invoice by logging into your account.

Go back to the order line and click on "download your receipt".

Would you like to pay for your ski passes in cash?

To request a rate for groups of 20 people or more, please send an email to the sales department at the following address: scv.groupes@compagniedesalpes.fr

Serre Chevalier ski passes are strictly individual: they cannot be lent, exchanged or shared.

Flying a drone over the Serre Chevalier Area and any footpaths is strictly forbidden, even when empty, as they are considered to be ‘groups of people’ and therefore outside the scope of the open category.

Considered as a ‘gathering of people’ and therefore outside the scope of the open category.

Open category regulations

If this is not the case, you must fly in a specific category (professional remote pilot) with a declaration of flight made in advance to the prefecture.

Discover the many benefits of the Serre Chevalier mobile application here.

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Are you planning your stay in Serre Chevalier and would like to know all the transport options available?

Visit this dedicated page: serre-chevalier.com

Section 1 gives you unlimited access to the following lifts*:
- Section 1 of the Prorel gondola in Briançon
- Section 1 of the Ratier gondola in Chantemerle
- The Casse du Boeuf chairlift in Villeneuve
- The Bachas chairlift in Monêtier

Section 2 gives you unlimited access to the following lifts*:
- Section 1 & 2 of the Prorel gondola in Briançon
- Section 1 of the Ratier gondola in Chantemerle
- The Serre Chevalier cable car in Chantemerle
- Grand Serre and Combes chairlifts in Chantemerle
- The Casse du Boeuf chairlift in Villeneuve
- The Bachas chairlift in Monêtier

*subject to change

A discount is applied under the following conditions on activities*, pedestrian passes and the Explor' Pass:

*Mountain Kart, Downhill Scooter, Giant Zipline, Guided Adventure on Electric Scooter

The MTB pass includes access to the lifts and the bike park.
It doesn't include bike rental or protective gear (helmet, knee pads, elbow pads, etc.).

You can choose to use your 1/2 Day MTB Pass:

You also have pedestrian access to the Serre Chevalier domain with the same pass.

The MTB Season Pass entitles you to Galaxie exchanges, i.e. 2 free days in each of the following areas from 04/07 to 30/08/2026*:

To take advantage of this benefit, please go to one of our Points of Sale with your season pass to collect your vouchers.

Please note that the addict winter 2024/25 season pass does not entitle you to Grande Galaxie VTT benefits.

Pour bénéficier de leurs journées offertes l'été sur la station de Serre Chevalier, les clients des stations partenaires doivent se présenter en Point Info Vente.

*sous réserve de modifications

The Explor' Pass

1 Pass, 6 days of activities!

This single card promises 6 days of thrilling activities, breathtaking panoramas and unforgettable memories - a maximum experience at a minimum price. Find out more.

Summer prices :

Passes for kids younger than 6 are free online and available in a Pass Office.

To request a group rate for 20 people or more, please send an email to our sales department at: scv.groupes@compagniedesalpes.fr

There are two options available:

1) Upon presentation of the Mobility Inclusion Card (CMI) – “Disability” mention (disability rate equal to or greater than 80%) or an equivalent card or document for foreign visitors

Pedestrian: free
Accompanying person (single rate):

Lifts section 1: 5,50 €
Lifts section 2: 10,80 €

MTB: free
Accompanying person:

• 1 Ascent – Section 2

Accompanying person aged 12 and over: 10,50 €
Accompanying person aged 6–11: 9 €

• 1/2 Day

Accompanying person aged 12 and over: 14 €
Accompanying person aged 6–11: 12 €

• Full Day

Accompanying person aged 12 and over: 12 €
Accompanying person aged 6–11: 10,30 €

• 2 Non‑consecutive Days

Accompanying person aged 12 and over: 24,30 €
Accompanying person aged 6–11: 20,50 €

• 3 Non‑consecutive Days

Accompanying person aged 12 and over: 36 €
Accompanying person aged 6–11: 30,50 €

• 4 Non‑consecutive Days

Accompanying person aged 12 and over: 48 €
Accompanying person aged 6–11: 40,80 €

• Grande Galaxie Season Pass

Accompanying person aged 12 and over: 135,30 €
Accompanying person aged 6–11: 115 €

2) Upon presentation of the Mobility Inclusion Card (CMI) – “Priority” or “Parking” mention (disability rate below 80%)*

Pedestrian (single rate)

MTB

• 1 Ascent – Section 2 :

• 1/2 Day:

• Full Day:

• 2 Non‑consecutive Days:

• 3 Non‑consecutive Days:

• 4 Non‑consecutive Days:

• Grande Galaxie Season Pass:

Available at Sales Desks only.

4 lifts accessible to visitors with disabilities*

Wheelchair access:

Briançon

Chantemerle

Off‑road wheelchair access:

Villeneuve

*Subject to change / available at Point Info Vente only

In your backpack: don’t forget to pack sunglasses, a water bottle, sunscreen, a warm or waterproof layer, and possibly hiking poles.

Stroller access: only certain lifts are suitable. This is the case for the Prorel gondola (Briançon), the Ratier gondola and the Serre Chevalier cable car (Chantemerle). For infants, bring a bottle to help with swallowing during the ascent and keep a close eye on their reactions. When in doubt, don’t hesitate to ask your doctor for advice.

Pets: our four-legged friends are welcome, provided they are on a leash. If you're taking a chairlift, only small pets are allowed, and they must be carried in an appropriate bag. Feel free to ask lift staff for assistance.

Dogs are welcome on the domain. They must be kept on a lead. If you wish to access the resort by chairlift, only small dogs are allowed, provided they are carried in a suitable bag. Large dogs are only allowed on the gondola lifts and the cable car. Our staff will be happy to advise you.

• Central Emergency Services: 04 92 25 55 65
To report an accident or request immediate assistance on the slopes.
• Emergency Management: 04 92 25 55 60
For further information regarding emergency operations or follow-up assistance.

Remember to save these numbers before taking the ski lifts ⛷️

We can be reached by e-mail:

Or by phone at +33.(0)4.92.25.55.00

Do you have a suggestion? Have a complaint? Go to our dedicated Ticketoski.platform.