Frequently asked questions

Summer maps of the Mountain Bike Park and the Walking & Activities routes are available in paper format at the Information and Sales Points and the Serre Chevalier Tourist Office.

👇 You can also download the digital versions by clicking below.

For the latest information on the conditions of the mountain bike routes and footpaths (opening times, trail conditions, recommendations), we advise you to enquire directly at the Information and Ticket Offices.
Our staff will be able to provide you with accurate, up-to-date information to ensure you can enjoy your outing to the full in complete safety.

For an even more rewarding experience, call on the services of a mountain professional. The professionals in the valley are on hand to provide you with information about conditions and guided outings.

Sign-up

You have the possibility of signing-up with your socials (Google or Facebook) or your email address. Fill in all the required fields and clic "Create an account" .

I forgot my password

If you have forgotten your password, clic on "Forgot your password?". An e-mail will be automatically sent with a link to reset it.

How to update my personal information?

Connect to your account and select "My Account" and "My personnal informations". There you can edit your infos (birthdate and email address excluded).

To change your password select "My account" and "My password".

Dont forget to save your changes!

My participants :

Only "personalised" participants (season passes) are registered on the account. Participants created when ordering non-identified passes are not registered. Participants cannot be deleted.

I need an invoice

I need an invoice You can obtain an invoice simply by logging in to your account. Go back to the order line and click on "download your receipt".

What methods of payment are available?

You can pay by bank card and American Express card. Payment by ANCV Connect card is available online.

I'm having trouble paying. What should I do?

When you are in the payment module and you are unable to pay by credit card (e.g. your credit card has been refused), we advise you to contact your bank so that they can give you the reasons for the blockage. The 3DSecure code is an additional means of securing your payment: you will receive a code from your bank via SMS that you will need to enter on the payment module in order to confirm your purchase. If your problem is not due to 3D Secure, don't hesitate to contact us.

How to charge a pass?

Pick up a previously used pass and locate it's number (xx-xxxx xxxx xxxx xxxx xxxx - x). A shorter version exists in the most recent packages: AUS-xxxx-x
You can also flash the QR code next to the number (mobile version only).

Can I have my packages delivered to my home?

We offer free delivery of your packages to the address you specify. A minimum delivery time is required (7 days for France and 10 days for other countries). The other alternative is to collect your order from an automatic delivery machine.

I ordered my pass online but I haven't received it by post?

A duplicate will be sent to you on presentation of your proof of purchase in Sales Desk.

Where can I collect my order from a vending machine?

When you placed your order, you chose to collect it from the station. You can collect your ski passes from our ticket machines or from an Info-Point using your order number and email address. You can find our machines in:

I'm not sure my order worked. What can I do?

You can check your order history in "My account". The tab "My orders" allows you to visualise your previous and current orders.

I put in the wrong date for my pass. What can i do?

You can cancel your order in "My account", in the tab "My Orders". Cancellation is possible til the day before the 1st day of validity of your pass. You'll get an automatic refund et will be able to place a new order.

I haven't received my order confirmation email.

Make sure it's not in your junk mail.

You can also check the status of your order in "My account"- "My orders".

How can I get a receipt?

You can generate a receipt from "My Account" - "My orders".
You can then either print the document or save it as a PDF.

You can pay for your purchases using ANCV holiday vouchers (France):

Section 1 gives you unlimited access to the following lifts*:
- Section 1 of the Prorel gondola in Briançon
- Section 1 of the Ratier gondola in Chantemerle
- The Casse du Boeuf chairlift in Villeneuve
- The Bachas chairlift in Monêtier

Section 2 gives you unlimited access to the following lifts*:
- Section 1 & 2 of the Prorel gondola in Briançon
- Section 1 of the Ratier gondola in Chantemerle
- The Serre Chevalier cable car in Chantemerle
- Grand Serre and Combes chairlifts in Chantemerle
- The Casse du Boeuf chairlift in Villeneuve
- The Bachas chairlift in Monêtier

*subject to change

A discount is applied under the following conditions on activities*, pedestrian passes and the Explor' Pass:

*Mountain Kart, Downhill Scooter, Giant Zipline, Guided Adventure on Electric Scooter

Summer prices :

Passes for kids younger than 6 are free online and available in a Pass Office.

To request a group rate for 20 people or more, please send an email to our sales department at: scv.groupes@compagniedesalpes.fr

There are two options available:

1) Upon presentation of the Mobility Inclusion Card (CMI) – “Disability” mention (disability rate equal to or greater than 80%) or an equivalent card or document for foreign visitors

Pedestrian: free
Accompanying person (single rate):

Lifts section 1: 5,50 €
Lifts section 2: 10,80 €

MTB: free
Accompanying person:

• 1 Ascent – Section 2

Accompanying person aged 12 and over: 10,50 €
Accompanying person aged 6–11: 9 €

• 1/2 Day

Accompanying person aged 12 and over: 12 €
Accompanying person aged 6–11: 10,30 €

• Full Day

Accompanying person aged 12 and over: 14 €
Accompanying person aged 6–11: 12 €

• 2 Non‑consecutive Days

Accompanying person aged 12 and over: 24,30 €
Accompanying person aged 6–11: 20,50 €

• 3 Non‑consecutive Days

Accompanying person aged 12 and over: 36 €
Accompanying person aged 6–11: 30,50 €

• 4 Non‑consecutive Days

Accompanying person aged 12 and over: 48 €
Accompanying person aged 6–11: 40,80 €

• Grande Galaxie Season Pass

Accompanying person aged 12 and over: 135,30 €
Accompanying person aged 6–11: 115 €

2) Upon presentation of the Mobility Inclusion Card (CMI) – “Priority” or “Parking” mention (disability rate below 80%)*

Pedestrian (single rate)

MTB

• 1 Ascent – Section 2 :

• 1/2 Day:

• Full Day:

• 2 Non‑consecutive Days:

• 3 Non‑consecutive Days:

• 4 Non‑consecutive Days:

• Grande Galaxie Season Pass:

Available at Sales Desks only.

4 lifts accessible to visitors with disabilities fitted with an all-terrain wheelchair*

✅ Access authorised

❌ Access not authorised

*Subject to change / available at cash desks only

Would you like to pay for your ski passes in cash?

You can obtain an invoice by logging into your account.

Go back to the order line and click on "download your receipt".

Serre Chevalier ski passes are strictly individual: they cannot be lent, exchanged or shared.

The MTB pass includes access to the lifts and the bike park.
It doesn't include bike rental or protective gear (helmet, knee pads, elbow pads, etc.).

You can choose to use your 1/2 Day MTB Pass:

You also have pedestrian access to the Serre Chevalier domain with the same pass.

The MTB Season Pass entitles you to Galaxie exchanges, i.e. 2 free days in each of the following areas from 04/07 to 30/08/2026*:

To take advantage of this benefit, please go to one of our Points of Sale with your season pass to collect your vouchers.

Please note that the addict winter 2025/26 season pass does not entitle you to Grande Galaxie VTT benefits.

To take advantage of the free days on offer this summer in the Serre Chevalier area, guests staying at partner resorts must visit the Sales Information Point with their Galaxie voucher and their mountain bike pass.

*sous réserve de modifications

Before setting off on the big Adventure in the Bike Park, both young and old can get started on specially designed beginner trails!

• MTB DISCOVERY
Ratier Chantemerle gondola top Station – Casse du Bœuf Villeneuve chairlift top Station

Fun and educational areas with modules made out of wood, elevated turns and bumps.

• PUMP TRACK
Chantemerle et Monêtier

Deux Pump Track conçus pour tous les niveaux. Les tracés offrent une approche à la fois technique et fluide
avec des virages relevés et des bosses. Idéal pour le vélo, la trottinette ou le skate.

• ROLLING ZONE
Monêtier

Zone réservée aux pratiques alternatives du vélo : 1 piste de BMX, 1 zone DIRT avec 3 lignes (débutant, confirmé, expert), 2 pump tracks, 1 zone mini-trial.

The Explor' Pass

1 Pass, 6 days of activities!

This single card promises 6 days of thrilling activities, breathtaking panoramas and unforgettable memories - a maximum experience at a minimum price. Find out more.

Notre Dame des Neiges ("Our Lady of the Snow") - Briançon

This mountainside chapel, ideally located, offers dramatic views of Briançon, the Durance valley and the surrounding peaks of the Briançon area, the Queyras and the Ecrins National Park.
> Arrival at the Prorel cable car (section 2) - Round trip - Distance: 1,4 km - Duration: 40 mn*

Le sentier des Lutins ("The Elves Trail") - Chantemerle

Take the family on the Lutins trail and explore some aspects of the mountain environment! This easy trail is both fun and educational with information boards all the way along.
> Arrival at the Ratier gondola - Round trip / - Distance : 1.8 km - Duration 1h30*
🚧Due to ongoing works on the Vallons trail, the Sentier des Lutins may be temporarily closed. To help you plan your walk, please feel free to ask for information at one of our Information and Ticket Offices

La Crête des Lauzières ("The ridge of Lauzières") - Monêtier

Enjoy the view over the village of Monêtier and the whole Serre Chevalier valley. Admire the dazzling panoramas on emblematic summits of the Ecrins National Park and majestic glaciers. You touch the fascinating world of high mountain.
Information boards along the path give you some explanations about the landscapes you pass through.
> Arrival at the Bachas chairlift - Round trip - Distance : 2.2 km - Duration 1h30*

*Duration and distance given as an indication.

In your backpack: don’t forget to pack sunglasses, a water bottle, sunscreen, a warm or waterproof layer, and possibly hiking poles.

Stroller access: only certain lifts are suitable. This is the case for the Prorel gondola (Briançon), the Ratier gondola and the Serre Chevalier cable car (Chantemerle). For infants, bring a bottle to help with swallowing during the ascent and keep a close eye on their reactions. When in doubt, don’t hesitate to ask your doctor for advice.

Pets: our four-legged friends are welcome, provided they are on a leash. If you're taking a chairlift, only small pets are allowed, and they must be carried in an appropriate bag. Feel free to ask lift staff for assistance.

Need some information, advice or a recommendation? Our teams at the Sales Information Points are on hand to answer all your questions and make your visit to the estate as enjoyable as possible.

If you’re planning a gourmet break during your day in the mountains, there are several restaurants open across the Serre Chevalier ski area during the summer season. Below is a list of the restaurants and their contact details:

Chantemerle

Villeneuve

Briançon

Monêtier

Find the locations of restaurants in the Serre Chevalier area on our mountain biking and walking & activities maps.

💡To find out the opening days and times, as well as any booking requirements, please contact the restaurant owners directly, as this information may change during the season.

Find out more

*Opening dates are subject to change

This summer, meet the shepherds who manage their herds of cows and sheep on the Serre Chevalier estate.

They'll tell you all about life on the mountain pastures, their herds and the best ways to deal with guard dogs.

Dogs are welcome on the domain. They must be kept on a lead. If you wish to access the resort by chairlift, only small dogs are allowed, provided they are carried in a suitable bag. Large dogs are only allowed on the gondola lifts and the cable car. Our staff will be happy to advise you.

Flying a drone over the Serre Chevalier Area and any footpaths is strictly forbidden, even when empty, as they are considered to be ‘groups of people’ and therefore outside the scope of the open category.

Considered as a ‘gathering of people’ and therefore outside the scope of the open category.

Open category regulations

If this is not the case, you must fly in a specific category (professional remote pilot) with a declaration of flight made in advance to the prefecture.

Are you planning your stay in Serre Chevalier and would like to know all the transport options available?

Visit this dedicated page: serre-chevalier.com

Discover the many benefits of the Serre Chevalier mobile application here.

Follow us on social networks!

Highlights of the Serre Chevalier ski area

Discover the world of Serre Chevalier: a unique atmosphere, breathtaking scenery, backstage at the resort and 100% Serre Che moments to share without moderation!👉 Instagram, Facebook and it's new on YouTube, TikTok, BeReal.

Throughout the season, the resort offers a variety of highlights and events, which you can find in the detailed programme available online on the Tourist Office website, so you don’t miss a thing during your stay.

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Dial 112

and give the name of the trail and the marker number.

We can be reached by e-mail:

Or by phone at +33.(0)4.92.25.55.00

Do you have a suggestion? Have a complaint? Go to our dedicated Ticketoski.platform.